Privacy Policy

1. Who We Are

BOOK CREW LLC ("BookCrew", "we", "us") operates the scheduling platform at getbookcrew.com. We provide appointment booking and reminder services to small service businesses and their customers.

2. Information We Collect

When you book an appointment through a BookCrew-powered booking page, we collect your name, email address, and mobile phone number. We also collect the service type, date, and time of your appointment.

3. How We Use Your Information

Your information is used solely to: confirm your appointment and send reminders by email and/or SMS, and allow the business you booked with to manage their schedule. We do not use your information for marketing purposes.

4. SMS Messaging

By submitting a booking, you consent to receive transactional SMS messages from the business you are booking with, sent through BookCrew, at the phone number you provide. These messages include booking confirmations, appointment reminders, confirmation requests, and cancellation notices. Message and data rates may apply. Message frequency varies and is typically 2 to 4 messages per appointment. Reply STOP to opt out at any time; reply HELP for support. Your mobile phone number, SMS opt-in, and consent will never be shared with or sold to third parties, affiliates, or lead generators for any purpose, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time.

5. Data Sharing

We do not sell or rent your personal information. We share your information only with: (a) the business you booked with, and (b) the service providers we use to operate the platform and deliver notifications — Twilio (SMS), SendGrid (email), Stripe (payment processing), Google (calendar sync), and Anthropic (AI-assisted features). Each processes your data only as needed to provide its service. No mobile opt-in information is shared with any third party for marketing. We never share or sell mobile opt-in data or phone numbers to third parties or lead generators.

6. Data Retention

Your appointment and contact information is retained for up to 12 months after your last appointment and then deleted unless required by law.

7. Your Rights

You may request deletion of your data at any time by contacting us at support@getbookcrew.com.

8. Contact